Refund policy

90-day refund policy

If your item arrives damaged, is incorrect, or is not as described, contact Rustic Rose Market within 90 days of delivery to request a refund.

How to request help

Email paulascoggins64@gmail.com with your order number, a description of the issue, and photos if available. We will review your request and provide the next steps.

Returns and return postage

In most cases, you will not need to return the item. Please contact us before sending anything back. If a return is required for an eligible damaged, incorrect, or not-as-described item, we or our supplier will cover the return postage and provide return instructions. Do not return an item without contacting us first.

Refunds

Once your refund is approved, we will arrange a refund to your original payment method. Your bank or payment provider may need additional time to post the credit.

This policy covers damaged, incorrect, or not-as-described items. It does not limit any rights you have under applicable consumer law.